Refund policy

Last updated: 25 October 2026

You have 14 days to change your mind, and at least two years of legal guarantee if something is wrong with your case. Both are explained below.

1. Changing your mind (right of withdrawal)

You can withdraw from your purchase within 14 days from the day you, or a person you name, receive the order, without giving a reason. If your order arrives in several parcels, the 14 days start when the last one arrives.

Our cases are printed to order for the model you choose, but they are standard designs from our catalogue, so this right applies to every case and every AirPods case we sell, including those bought with a discount or in a set.

How to withdraw

  1. Tell us before the 14 days are over. The quickest way is the Withdraw from contract here form, which takes a minute. We confirm by email that we received it, normally the same business day. You can also email hello@archivecases.com with your order number and the items you are returning, or send the model form on that page. Any clear statement is enough.
  2. Send the items back within 14 days of telling us, to:
    Archive Cases (Alexandru-Nicolae Zanfir), Strada Polonă 45, 5th floor, Sector 1, 010493 Bucharest, Romania, phone +40 730 967 677 for the courier.

Costs

You pay the cost of sending the items back, and we do not refund it. Use a tracked service and keep the receipt: it is your proof of sending, and lets us both follow the parcel. Delivery to you was free, so there is no outbound shipping to refund.

Your refund

We refund once your return has arrived and we have checked it. If you send us proof that you posted the items before they reach us, we refund from that proof instead, whichever comes first. Either way, you get your money back no later than 14 days after you told us you were withdrawing. The refund covers everything you paid for the returned items and goes to the payment method you used, unless you agree to something else; the refund itself costs you nothing.

If you return only part of an order, we refund the amount you paid for each returned item, as shown on your order confirmation. In a set, the discount sits on the AirPods case.

Condition of returned items

You can open the parcel and try the case on your device, as you would in a shop. If a case comes back with wear or damage beyond that, we may reduce the refund by the loss in value.

2. Faulty, damaged or wrong items (legal guarantee)

If your case arrives damaged, has a print or manufacturing fault, is a different design or model from the one you ordered, or develops a fault that was there from the start, you are covered by the legal guarantee of conformity for at least two years from delivery.

  • Email hello@archivecases.com with your order number and a photo of the problem. Please do this as soon as you notice it.
  • We send a free replacement. If a replacement is not possible or does not solve the problem, you can choose a refund or a price reduction.
  • You do not pay anything for this, and you do not need to send the faulty item back unless we ask, in which case we pay the postage.

Normal wear over time, such as scratches from daily use, is not a fault.

3. Ordered the wrong model?

It happens. You can return the case under your 14-day right to change your mind and order the right model. If you write to us before your order has gone to print, usually within a few hours, we can change the model at no cost.

4. Cancelling before it ships

Write to us as soon as possible. If your order has not gone to print yet, we cancel it and refund you in full. Once it has been printed, you can still withdraw after delivery as described in section 1.

5. Contact

Alexandru-Nicolae Zanfir, Strada Polonă 45, 5th floor, Sector 1, 010493 Bucharest, Romania · hello@archivecases.com · +40 730 967 677

If we cannot agree, you can use alternative dispute resolution through ANPC at reclamatiisal.anpc.ro.